24

FAQs

Last Update 2 months ago

What is the price of The Gun? Where is my serial number? How many balls should I use in my Gun? My 12K Gun will not connect to Wi-Fi How do I order replacement parts for my Gun?

What is the warranty of The Gun? (USA Customers)

  • New Models
    • 5-year warranty on all parts
    • 1-year warranty on the netting and mesh
  • Reconditioned Models
    • 5-year warranty on all parts
    • 1-year warranty on the netting and mesh
  • Certified Used Models
    • 2-year warranty on all parts
    • 1-year warranty on the netting and mesh
  • Home Edition
    • 2-year warranty on all parts
    • 1-year warranty on the netting
The Home Edition is exclusively intended for use within residential settings. It is not intended for commercial, business, or organizational purposes. This includes use in training facilities, as The Home Edition is optimized for personal use and may not meet the requirements of professional training environments. For businesses or institutions, we offer The Gun 6000, 8000, 10K, and 12K which are designed to meet your professional needs. The Gun Home Edition’s warranty would be void if the machine isn’t used in a residential setting.


Coverage

Warranty covers any replacement parts, and ground

shipping of the parts. Warranty does not cover any labor,
or shipping of a machine.


Customer Support

All parts are sent out with illustrated step-by-step

instructions for the customer


For international customers, please contact our sales team at sales@shootaway.com

Was this article helpful?

0 out of 0 liked this article

Still need help? Message Us